If you have any questions about our products or questions that relate to special construction machinery, then contact us. As a provider of complete solutions for construction machinery, we are happy to help you in all matters. You can reach us by phone on weekdays between 8.00 am and 4.30 pm on +49 (0) 7834 - 86 55 9-0, by e-mail at [email protected] or by filling out the contact form. We usually answer within the next 48 hours.
FAQ
1 Ordering Process
1.1 How many products can I order at the same time?
You can order up to 10 copies of a product at a time. However, if you need more, please contact us via the options provided so that we can plan the ordering process with you. This helps us with handling your order.
1.2 Which payment methods are available to me?
You have the option to pay in advance, invoice and cash. Cash payment is only possible in the case of pickup.
1.3 How do I receive the invoice for my order?
The invoice will be sent to you after order acceptance by e-mail. The invoice for your order is also enclosed with the delivery in paper form. Please note that the invoice will be included in the delivery even if you specify a different shipping address.
If you have lost the invoice, please contact us by e-mail with your order number.
1.4 How do I cancel an order?
If you want to cancel an order in retrospect, contact us. Please have your order number ready for this.
2 Products
2.1 My excavator type is not listed; does that mean that there is no protection for my excavator?
We also gladly manufacture cabin covers on your request. The existing products are only common models. Do not hesitate and contact us.
2.2 How much does a cabin protection weigh?
A cabin protection weighs on average about 200 kg. Accordingly, the machine and thus the transport weight increases by just this value.
2.3 How much does the machine height increase by a cabin protection structure?
It depends on the variant of the cabin protection structure. Extra flat variants build up about 5 cm, whereas most do not exceed 15 cm. Due to the very flat construction, the transport height only increases slightly.
2.4 How do I find the right product for my machine?
If you are unsure about the exact model of your construction machine, it is advisable to take a look at the operating instructions of the machine. In addition to manufacturer and type, it is also important to know to which generation the machine belongs.
3 Shipping, returns, withdrawals
3.1 How long is the delivery time?
The delivery time is in most cases 40 to 45 days ex works.
3.2 Who bears the costs of return shipping?
The shipping costs for the return are borne exclusively by the customer. A refund on our part does not take place.
3.3 In case of cancellation: What can I get back?
In case of cancellation, you will be fully reimbursed the cost of the product and shipping to you upon receipt of the product.
3.4 I ordered the wrong product, what should I do?
If you have made a mistake in the order, you can always contact us by contact form, email or phone. In order to avoid delays in delivery, we ask you to contact us within 2 weeks of placing the order.
On the other hand, if you have decided to cancel the order, you have 14 days from receipt to return the product(s) without giving a reason.
3.5 What should I do if my goods are damaged on delivery?
You can contact us at +49 (0) 7834 - 86 55 9-0, Monday through Friday from 8am to 4pm to report damage to your deliveries.
